Shipping policy

Thank you for shopping with ZensGlow. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been processed, you will receive a confirmation email with tracking information (when available).

Shipping Time

For customers within the United States, estimated delivery times are:

5–12 business days

Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, customs procedures, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout. Eligible orders may qualify for free shipping during promotional periods..

From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number (if available).

Please allow up to 48 hours for tracking information to update after your order has been dispatched.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

ZensGlow is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery timeframe, please contact us.

We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

If your package appears to be lost or significantly delayed, our support team will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include:

Your order number
Photos of the damaged item
Photos of the shipping packaging

We will review your claim and provide a replacement or refund if applicable.

International Shipping

At this time, ZensGlow primarily ships to customers within the United States. If international shipping becomes available, eligible destinations will be shown during checkout.